For PowerLayer service requiring replacement of the Actuators and/or Controller, please remove the faulty part(s) from the underside of your PowerLayer following the video instructions below. You will receive a box with replacement parts and a prepaid shipping label to send the faulty parts back in the same box — do not ship anything to us in your own packaging.

If you have any questions about the service process, part removal, or part installation, please contact our Customer Care Team at info@bedjet.com or (401) 404-5250.