Versand
Shipping Policy
Order Processing Time
Typical processing time is 1–2 business days from order placement to shipment. Business days do not include weekends or holidays. During high-volume periods (sales events, holidays), processing may take slightly longer.
Shipping Methods & Delivery Times
- US, Canada, UK, & EU: 3–5 business days after shipment
- Australia & other international destinations: 7–10 business days after shipment
Delivery estimates are provided by our carriers and are not guaranteed; actual delivery times may vary due to weather, customs, or carrier delays outside our control.
Shipping Costs
Free shipping is available on all orders shipped within the US, Canada, EU, and UK. Shipping costs for Australia and other international destinations are calculated at checkout based on destination and order weight.
PowerLayer / Large Item Shipping
Due to the size and weight of PowerLayer frames, certain sizes ship via freight (LTL) carrier and require White Glove delivery and installation, which is included at no cost for California King sizes. For all other sizes, White Glove delivery is available as an optional paid add-on at checkout. Freight deliveries require scheduling an appointment window directly with our delivery partner after the order ships. Typical time from order to installation is 14–20 days.
International Orders
International customers are responsible for any customs duties, taxes, or import fees assessed by their country upon delivery — these are not included in the order total and are collected by the carrier or customs authority directly.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can also check order status anytime on our Track Your Order page.
Address Changes
Please double-check your shipping address at checkout — once an order has begun processing, we may be unable to modify the delivery address. Contact us as soon as possible if you notice an error, and we'll do what we can before the order ships.
Lost, Delayed, or Damaged Shipments
If your order shows as delivered but you haven't received it, or if it arrives damaged, please contact our support team in a timely manner so we can investigate with the carrier and make it right. You can reach us at info@bedjet.com or through our Support Center.
Returns
For information on returns and exchanges, please see our Return Policy.