New BedJet and PowerLayer orders ship within 1-2 business days in the U.S., Canada, EU, and UK. Refurbished BedJet orders ship within 7-10 business days. International orders outside these regions ship within 3-4 business days.

New BedJet and PowerLayer orders arrive within 3-5 business days from the shipping date in the U.S., Canada, EU, and UK. International orders typically arrive within 5-7 business days from the shipping date.

Our eCommerce fulfillment system works incredibly fast to get folks orders out to them as quickly as possible. Please contact our Customer Care team at info@bedjet.com or by calling 401-404-5250 immediately for the best chance at catching your order prior to shipment. Please include your order number and the items which need to be cancelled (unless cancelling the full order).

Orders can only be edited before they have been shipped. If your order has already been shipped, please refer to our return policy for further instructions.

Our eCommerce fulfillment system works incredibly fast to get folks orders out to them as quickly as possible. Please contact our Customer Care team at info@bedjet.com or by calling 401-404-5250 immediately for the best chance at catching your order prior to shipment. Please include your order number and the items which need to be cancelled (unless cancelling the full order).

Orders can only be canceled before they have been shipped. If your order has already been shipped, please refer to our return policy for further instructions.

We offer a 60-day Risk-Free Return Guarantee for all orders placed directly through BedJet for new units. We pay for the return shipping (within the US, Canada, EU, and UK only), and refunds are issued within 3-5 business days of receiving the product back. We offer 100% refunds with absolutely zero restocking fees as long as everything comes back in the original packaging and nothing is missing or damaged.

Note: Certified refurbished units are final sale and not eligible for returns.