PowerLayer Returns

For PowerLayer returns, please remove the Actuators and Controller from the underside of your PowerLayer. If you have any questions about the return process please contact our Customer Care Team at info@bedjet.com or (401) 404-5250.

Refer to Parts 1 and 2 of the video below to complete this process. You will receive a box with a prepaid return shipping label from BedJet to ship these items back, along with the PowerLayer Remote Control and DC Power Supply — please do not ship them in your own packaging.

Customer Care Series:
Servicing/Returning a PowerLayer

Part 1: Actuator Removal (00:07)
Part 2: Controller Removal (00:36)
Part 3: Actuator Installation (01:23)
Part 4: Controller Installation (2:00)

Items to ship back in provided packaging:

Remote Control

DC Power Supply

Actuators x 2

Controller