Welcome to the BedJet Support Center

We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?

Welcome to the BedJet Support Center

We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?

Welcome to the BedJet Support Center

We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
Common Questions

How does the BedJet work?

The BedJet is a forced air cooling, heating and climate comfort system designed just for your bed at home. BedJet technology utilizes a gentle flow of air blown directly into your bedding to provide rapid cooling and heating comfort. The Bedjet attaches as an accessory device to any size bed, any type mattress and works with your existing bedding. The BedJet® base unit is intended to be installed underneath the bed, or at the foot of the bed. The BedJet product cools and heats your bed while keeping all electricity safely out of your bed where it belongs. Convenient bedside controls include a RF remote control and a Bluetooth connected smartphone App, available for android and iPhone devices.

Can my pets sleep on the bed while I'm using the BedJet?

Sure! It’s perfectly safe for your furry friends to enjoy BedJet cooling/warming with you. Just make sure they’re not sleeping near the air delivery nozzle — blocking this area can affect the flow of air from the BedJet.

Is a smart phone required to use the BedJet?

A smart phone is not required to use the BedJet; a handheld remote is included with all BedJets which allows use of the basic functions. To access more functionality including the Biorhythm Sleep Sequence Technology, the Bluetooth Remote App is needed.

Is a Cloud Sheet required, or can I use my own sheets?

Although not required, the Cloud Sheet gives you much more even air distribution in the bed than using the BedJet with your own sheets. One other benefit you get with the Cloud Sheet. You know that cool crisp feeling you get for the first 30 seconds you get into bed of the sheets against your skin? The Cloud Sheet gives you that feeling against your skin ALL NIGHT. Using the BedJet to just blow into regular sheets doesn’t do that. The Cloud Sheet is also a required part of any Dual Zone setup to enable separation of the two halves of the bed into independent cooling/heating zones and comes standard with all Dual Zone BedJet purchases.

How do I know if the BedJet will fit under my bed?

The BedJet Climate Control System is 6.75 inches tall. This will fit underneath 95% of all standard bed frames that have a space beneath the bed. If you have lower hanging sideboards to your bed frame, you may still have the space you need under the bed to fit. Measure the distance from the highest point underneath the bed (once you are past the side rails) to the floor. If you've got 7", you're good! You will just have to lift of the bed frame, place the BedJet underneath and then lower the bed frame over it. Double check that you aren't laying your bed on top of the BedJet. In these cases of low hanging side boards, you only need 3" clearance from the lowest sideboard of the bed to the floor to clear the hose. If you can't make this work, placing the unit at foot of the bed on the floor is another option. Our vertical mount accessory is your very best option; it allows you to store the BedJet alongside your bed with a low profile.

Does the BedJet require maintenance?

The BedJet is an extremely low maintenance machine. The only regular maintenance that should be done is removing and cleaning the lifetime air filter; check on it every three months, more often if you have pets sleeping next to the BedJet. The BedJet has a lifetime washable air filter located in the air intake grill. Just press the BedJet logo button on top of the BedJet to release the grill, remove the filter, wash under the sink and replace! Easy peasy lemon squeezy!

What payment options do I have?

We accept all major credit cards as well as PayPal, Amazon Pay, and Google Pay. Monthly payment plans are also available through Affirm.

BedJet V2

My BedJet is not powering on.

Make sure to check that the correct switch is on. The power switch is to the left of the air hose and should be in the “up” position. This is often confused with the Dual Zone mode switch to the right of the hose. If this is not the case, make sure to try your BedJet on a different outlet or circuit. If your BedJet is still not powering on, please contact us for support.

My BedJet is not heating.

This can be caused on normally functioning BedJets by the Thermal Protection Switch being overly sensitive. Try turning off the BedJet for 1 minute, then turn it back on and run on Cool mode for at least 2 minutes. If that doesn't work, try the process again but with Heat mode. Make sure to also remove and inspect the air hose and air filter to check for any blockages of air flow. If your BedJet is still not heating, please contact us for support.

My BedJet is not beeping when sent a command from the remote or app.

Try pressing the mute button “speaker icon” on either the remote or bluetooth remote app to turn off mute. Contact us for support if this does not work.

My remote is not working.

If the indicator light on the remote is lighting up, try to re-pair the remote to your BedJet. To pair your remote control to your BedJet, make sure the BedJet is powered OFF for 10 seconds. Turn BedJet switch ON while simultaneously pressing and holding down the COOL button on the remote control until the BedJet Power ON indicator lights. BedJet will make 3 fast beeps to indicate successful pairing to remote. Additionally make sure to change the battery if you have no done so and pay close attention to ensure it is in the correct position. If your remote still does not work, please contact us for support.

My BedJet is shutting off too quickly.

The BedJet does have automatic shut off times for each mode (refer to user manual page 19 for shut off times). If you would like to increase the shut off time, either press the “hourglass” icon on the remote or increase the timer on the bluetooth remote app by pressing “Off Timer”.

My BedJet stopped and beeped 5 times.

The BedJet will beep 5 times to indicate an error is being experienced. This will be given through the power LED light blinking a series of times. Pay close attention to the number of blinks for the exact error code being given. Contact us with this information for support.

My BedJet is not blowing as powerfully as before.

Make sure to remove and inspect both the air hose and air filter to check for blockage of the air flow. If running one BedJet in the room, check to see if the Dual Zone mode switch was accidentally set to LOW power. If so, switch back to HIGH power; this will lower the power of the BedJet by roughly half.

The green light on my BedJet is bouncing back and forth.

This indicates a firmware update did not complete once started. Go to the settings “gear icon” in the remote app to restart the firmware update. Leave the phone/device on the BedJet until completed.

My mattress is too tall for the adjustable bracket.

Make sure that the installation of the hose is correct with the C-clamp holding onto the fabric portion of the hose, not the plastic cuff at the end of the hose. This is a common installation issue that can short you a few inches of height and give you a less stable setup. If the bracket is still too short, contact us for additional height extension links.

My bedframe is too short to fit the BedJet underneath.

We offer a Vertical Mount Cradle for the BedJet to stand vertically on the side of your bed

My BedJet is too far from an outlet.

The preferred solution for extending the reach of the BedJet is our Air Hose Extension

I have a platform/sleigh/other non-standard bedframe and the adjustable bracket will not fit.

We have an alternate method of installation for these types of non-standard bed frame types. Please contact us for instructions on this method of installation.

Remote / App

My BedJet will not connect to the remote app.

You can attempt to correct the issue by resetting both your BedJet and phone. First completely power off and unplug your BedJet, while doing this delete the remote app from your phone, reset your phone power. Once your phone is back on, re-install the app, and turn on your BedJet and attempt to pair to your phone. Also make sure to pair through the Bluetooth app and not in your phones Bluetooth settings. Additionally if you have other Bluetooth devices in the room/app on your phone that run in the background using Bluetooth that may be interfering attempt to turn these off prior to pairing. If you still have issues try another device to rule out if it is the phone you are using. If this does not improve the connection, please contact us for support.

The alarm function will not work.

The alarm function will only run on a memory setting. Make sure the memory setting being selected has information saved in it. To set a memory setting/alarm function:

  • Run the BedJet with your preferred settings
  • While running, select the “Save Settings” option
  • Select the memory spot you want to save this information in
  • Once saved, turn off the BedJet
  • Select the “Alarm” option
  • Enter the desired time
  • Select the memory setting to apply to the alarm

If this does not work, please contact us for assistance.

My Biorhythm Sequence will not run.

You can attempt to correct the issue by resetting both your BedJet and phone. First completely power off and unplug your BedJet, while doing this delete the remote app from your phone, reset your phone power (this will delete any saved settings). Once your phone is back on, re-install the app, and turn on your BedJet and pair to your phone. Try building/running your Biorhythm Schedule to see if this worked. If this does not work, please contact us for support.

Common Questions

How does the BedJet work?

The BedJet is a forced air cooling, heating and climate comfort system designed just for your bed at home. BedJet technology utilizes a gentle flow of air blown directly into your bedding to provide rapid cooling and heating comfort. The Bedjet attaches as an accessory device to any size bed, any type mattress and works with your existing bedding. The BedJet® base unit is intended to be installed underneath the bed, or at the foot of the bed. The BedJet product cools and heats your bed while keeping all electricity safely out of your bed where it belongs. Convenient bedside controls include a RF remote control and a Bluetooth connected smartphone App, available for android and iPhone devices.

Can my pets sleep on the bed while I'm using the BedJet?

Sure! It’s perfectly safe for your furry friends to enjoy BedJet cooling/warming with you. Just make sure they’re not sleeping near the air delivery nozzle — blocking this area can affect the flow of air from the BedJet.

Is a smart phone required to use the BedJet?

A smart phone is not required to use the BedJet; a handheld remote is included with all BedJets which allows use of the basic functions. To access more functionality including the Biorhythm Sleep Sequence Technology, the Bluetooth Remote App is needed.

Is a Cloud Sheet required, or can I use my own sheets?

Although not required, the Cloud Sheet gives you much more even air distribution in the bed than using the BedJet with your own sheets. One other benefit you get with the Cloud Sheet. You know that cool crisp feeling you get for the first 30 seconds you get into bed of the sheets against your skin? The Cloud Sheet gives you that feeling against your skin ALL NIGHT. Using the BedJet to just blow into regular sheets doesn’t do that. The Cloud Sheet is also a required part of any Dual Zone setup to enable separation of the two halves of the bed into independent cooling/heating zones and comes standard with all Dual Zone BedJet purchases.

How do I know if the BedJet will fit under my bed?

The BedJet Climate Control System is 6.75 inches tall. This will fit underneath 95% of all standard bed frames that have a space beneath the bed. If you have lower hanging sideboards to your bed frame, you may still have the space you need under the bed to fit. Measure the distance from the highest point underneath the bed (once you are past the side rails) to the floor. If you've got 7", you're good! You will just have to lift of the bed frame, place the BedJet underneath and then lower the bed frame over it. Double check that you aren't laying your bed on top of the BedJet. In these cases of low hanging side boards, you only need 3" clearance from the lowest sideboard of the bed to the floor to clear the hose. If you can't make this work, placing the unit at foot of the bed on the floor is another option. Our vertical mount accessory is your very best option; it allows you to store the BedJet alongside your bed with a low profile.

Does the BedJet require maintenance?

The BedJet is an extremely low maintenance machine. The only regular maintenance that should be done is removing and cleaning the lifetime air filter; check on it every three months, more often if you have pets sleeping next to the BedJet. The BedJet has a lifetime washable air filter located in the air intake grill. Just press the BedJet logo button on top of the BedJet to release the grill, remove the filter, wash under the sink and replace! Easy peasy lemon squeezy!

What payment options do I have?

We accept all major credit cards as well as PayPal, Amazon Pay, and Google Pay. Monthly payment plans are also available through Affirm.

Cloud Sheet

My Cloud Sheet keeps coming off the air hose.

The most secure method of installing the Cloud Sheet is to pull the elastic opening over and below the C-clamp on the air hose. Once pulled down, close any exposed sheet snaps to secure the opening.

I cannot feel any air flow coming through the Cloud Sheet.

Make sure the Cloud Sheet is installed correctly with the pink tag facing downward toward the mattress. Make sure the Cloud Sheet is not bunching up near the air nozzle blocking the air flow.

How do I wash the Cloud Sheet?

The Cloud Sheet can be washed just as you wash your current sheets and bedding.

Warranty

What is the BedJet warranty?

All BedJet orders come with a Comprehensive Two Year BedJet Owners Warranty. This covers the BedJet unit itself as well as all parts, Cloud Sheets and accessories ordered directly through BedJet.

What if I break a part?

Within warranty we will replace parts at no cost including shipping (US only). Outside of warranty we do offer low cost replacement parts. Please contact us for assistance.

Does the BedJet require maintenance?

The BedJet is an extremely low maintenance machine. The only regular maintenance that should be done is removing and cleaning the lifetime air filter: check on it every three months, more often if you have pets sleeping next to the BedJet. The BedJet has a lifetime washable air filter located in the air intake grill. Just press the BedJet logo button on top of the BedJet to release the grill, remove the filter, wash under the sink and replace! Easy peasy lemon squeezy!

What if I bought my BedJet on another website?

The BedJet warranty applies only to orders placed through an official BedJet product listing. Please contact us for assistance in verifying your purchase.

Returns

What is BedJet's Return Policy?

We offer a 60-day Risk Free Return Guarantee for all orders placed directly through BedJet. We pay for the return shipping (US only), and we typically issue refunds within 3-5 business days of receiving the product back. We offer 100% refunds with absolutely zero restocking fees as long as everything comes back and nothing is missing or damaged.

How do I start a return?

To start a return, contact us by email or phone. We'll be happy to help you.

How do I make a return from outside of the US?

Return shipping for non-US orders is not covered by BedJet. To return an order contact BedJet to report the return request and receive the instruction and address for shipping.

How long do refunds take?

Refunds are typically issued within 3-5 business days of receiving all items being returned. Once processed a return credit can take up to an additional 10 business days depending on the bank. We will send email confirmation once a return has been initiated.

Can I cancel my order?

Our fulfillment system is extremely quick to get orders out as fast as possible. If you need to cancel your order please contact us as quickly as possibly so we can stop the order before it ships. But even if it does, no worries! We pay for return shipping and will make the return just as easy as placing the order.

Common Questions

How does the BedJet work?

The BedJet is a forced air cooling, heating and climate comfort system designed just for your bed at home. BedJet technology utilizes a gentle flow of air blown directly into your bedding to provide rapid cooling and heating comfort. The Bedjet attaches as an accessory device to any size bed, any type mattress and works with your existing bedding. The BedJet® base unit is intended to be installed underneath the bed, or at the foot of the bed. The BedJet product cools and heats your bed while keeping all electricity safely out of your bed where it belongs. Convenient bedside controls include a RF remote control and a Bluetooth connected smartphone App, available for android and iPhone devices.

Can my pets sleep on the bed while I'm using the BedJet?

Sure! It’s perfectly safe for your furry friends to enjoy BedJet cooling/warming with you. Just make sure they’re not sleeping near the air delivery nozzle — blocking this area can affect the flow of air from the BedJet.

Is a smart phone required to use the BedJet?

A smart phone is not required to use the BedJet; a handheld remote is included with all BedJets which allows use of the basic functions. To access more functionality including the Biorhythm Sleep Sequence Technology, the Bluetooth Remote App is needed.

Is a Cloud Sheet required, or can I use my own sheets?

Although not required, the Cloud Sheet gives you much more even air distribution in the bed than using the BedJet with your own sheets. One other benefit you get with the Cloud Sheet. You know that cool crisp feeling you get for the first 30 seconds you get into bed of the sheets against your skin? The Cloud Sheet gives you that feeling against your skin ALL NIGHT. Using the BedJet to just blow into regular sheets doesn’t do that. The Cloud Sheet is also a required part of any Dual Zone setup to enable separation of the two halves of the bed into independent cooling/heating zones and comes standard with all Dual Zone BedJet purchases.

How do I know if the BedJet will fit under my bed?

The BedJet Climate Control System is 6.75 inches tall. This will fit underneath 95% of all standard bed frames that have a space beneath the bed. If you have lower hanging sideboards to your bed frame, you may still have the space you need under the bed to fit. Measure the distance from the highest point underneath the bed (once you are past the side rails) to the floor. If you've got 7", you're good! You will just have to lift of the bed frame, place the BedJet underneath and then lower the bed frame over it. Double check that you aren't laying your bed on top of the BedJet. In these cases of low hanging side boards, you only need 3" clearance from the lowest sideboard of the bed to the floor to clear the hose. If you can't make this work, placing the unit at foot of the bed on the floor is another option. Our vertical mount accessory is your very best option; it allows you to store the BedJet alongside your bed with a low profile.

Does the BedJet require maintenance?

The BedJet is an extremely low maintenance machine. The only regular maintenance that should be done is removing and cleaning the lifetime air filter; check on it every three months, more often if you have pets sleeping next to the BedJet. The BedJet has a lifetime washable air filter located in the air intake grill. Just press the BedJet logo button on top of the BedJet to release the grill, remove the filter, wash under the sink and replace! Easy peasy lemon squeezy!

What payment options do I have?

We accept all major credit cards as well as PayPal, Amazon Pay, and Google Pay. Monthly payment plans are also available through Affirm.

Need to contact us?

Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Talk to a real
human being:
(401) 404–5250

Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840