We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?

Welcome to the BedJet Support Center

We're here to help. We love to help. How can we help?
We're here to help. We love to help.
How can we help?
We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2

My BedJet is not powering on.

Make sure to check that the correct switch is on. The power switch is to the left of the air hose and should be in the “up” position. This is often confused with the Dual Zone mode switch to the right of the hose. If this is not the case, make sure to try your BedJet on a different outlet or circuit. If your BedJet is still not powering on, please contact us for support.

My BedJet is not heating.

This can be caused on normally functioning BedJets by the Thermal Protection Switch being overly sensitive. Try turning off the BedJet for 1 minute, then turn it back on and run on Cool mode for at least 2 minutes. If that doesn't work, try the process again but with Heat mode. Make sure to also remove and inspect the air hose and air filter to check for any blockages of air flow. If your BedJet is still not heating, please contact us for support.

My BedJet is not beeping when sent a command from the remote or app.

Try pressing the mute button “speaker icon” on either the remote or bluetooth remote app to turn off mute. Contact us for support if this does not work.

My remote is not working.

If the indicator light on the remote is lighting up, try to re-pair the remote to your BedJet. To pair your remote control to your BedJet, make sure the BedJet is powered OFF for 10 seconds. Turn BedJet switch ON while simultaneously pressing and holding down the COOL button on the remote control until the BedJet Power ON indicator lights. BedJet will make 3 fast beeps to indicate successful pairing to remote. Additionally make sure to change the battery if you have no done so and pay close attention to ensure it is in the correct position. If your remote still does not work, please contact us for support.

My BedJet is shutting off too quickly.

The BedJet does have automatic shut off times for each mode (refer to user manual page 19 for shut off times). If you would like to increase the shut off time, either press the “hourglass” icon on the remote or increase the timer on the bluetooth remote app by pressing “Off Timer”.

My BedJet stopped and beeped 5 times.

The BedJet will beep 5 times to indicate an error is being experienced. This will be given through the power LED light blinking a series of times. Pay close attention to the number of blinks for the exact error code being given. Contact us with this information for support.

My BedJet is not blowing as powerfully as before.

Make sure to remove and inspect both the air hose and air filter to check for blockage of the air flow. If running one BedJet in the room, check to see if the Dual Zone mode switch was accidentally set to LOW power. If so, switch back to HIGH power; this will lower the power of the BedJet by roughly half.

The green light on my BedJet is bouncing back and forth.

This indicates a firmware update did not complete once started. Go to the settings “gear icon” in the remote app to restart the firmware update. Leave the phone/device on the BedJet until completed.

My mattress is too tall for the adjustable bracket.

Make sure that the installation of the hose is correct with the C-clamp holding onto the fabric portion of the hose, not the plastic cuff at the end of the hose. This is a common installation issue that can short you a few inches of height and give you a less stable setup. If the bracket is still too short, contact us for additional height extension links.

My bedframe is too short to fit the BedJet underneath.

We offer a Vertical Mount Cradle for the BedJet to stand vertically on the side of your bed here.

My BedJet is too far from an outlet.

The preferred solution for extending the reach of the BedJet is our Air Hose Extension here. This will add an additional four feet of hose to allow the BedJet to be plugged directly into a wall outlet.

I have a platform/sleigh/other non-standard bedframe and the adjustable bracket will not fit.

We have an alternate method of installation for these types of non-standard bed frame types. Please contact us for instructions on this method of installation.

BedJet V2

My BedJet is not powering on.

Make sure to check that the correct switch is on. The power switch is to the left of the air hose and should be in the “up” position. This is often confused with the Dual Zone mode switch to the right of the hose. If this is not the case, make sure to try your BedJet on a different outlet or circuit. If your BedJet is still not powering on, please contact us for support.

My BedJet is not heating.

This can be caused on normally functioning BedJets by the Thermal Protection Switch being overly sensitive. Try turning off the BedJet for 1 minute, then turn it back on and run on Cool mode for at least 2 minutes. If that doesn't work, try the process again but with Heat mode. Make sure to also remove and inspect the air hose and air filter to check for any blockages of air flow. If your BedJet is still not heating, please contact us for support.

My BedJet is not beeping when sent a command from the remote or app.

Try pressing the mute button “speaker icon” on either the remote or bluetooth remote app to turn off mute. Contact us for support if this does not work.

My remote is not working.

If the indicator light on the remote is lighting up, try to re-pair the remote to your BedJet. To pair your remote control to your BedJet, make sure the BedJet is powered OFF for 10 seconds. Turn BedJet switch ON while simultaneously pressing and holding down the COOL button on the remote control until the BedJet Power ON indicator lights. BedJet will make 3 fast beeps to indicate successful pairing to remote. Additionally make sure to change the battery if you have no done so and pay close attention to ensure it is in the correct position. If your remote still does not work, please contact us for support.

My BedJet is shutting off too quickly.

The BedJet does have automatic shut off times for each mode (refer to user manual page 19 for shut off times). If you would like to increase the shut off time, either press the “hourglass” icon on the remote or increase the timer on the bluetooth remote app by pressing “Off Timer”.

My BedJet stopped and beeped 5 times.

The BedJet will beep 5 times to indicate an error is being experienced. This will be given through the power LED light blinking a series of times. Pay close attention to the number of blinks for the exact error code being given. Contact us with this information for support.

My BedJet is not blowing as powerfully as before.

Make sure to remove and inspect both the air hose and air filter to check for blockage of the air flow. If running one BedJet in the room, check to see if the Dual Zone mode switch was accidentally set to LOW power. If so, switch back to HIGH power; this will lower the power of the BedJet by roughly half.

The green light on my BedJet is bouncing back and forth.

This indicates a firmware update did not complete once started. Go to the settings “gear icon” in the remote app to restart the firmware update. Leave the phone/device on the BedJet until completed.

My mattress is too tall for the adjustable bracket.

Make sure that the installation of the hose is correct with the C-clamp holding onto the fabric portion of the hose, not the plastic cuff at the end of the hose. This is a common installation issue that can short you a few inches of height and give you a less stable setup. If the bracket is still too short, contact us for additional height extension links.

My bedframe is too short to fit the BedJet underneath.

We offer a Vertical Mount Cradle for the BedJet to stand vertically on the side of your bed here.

My BedJet is too far from an outlet.

The preferred solution for extending the reach of the BedJet is our Air Hose Extension here. This will add an additional four feet of hose to allow the BedJet to be plugged directly into a wall outlet.

I have a platform/sleigh/other non-standard bedframe and the adjustable bracket will not fit.

We have an alternate method of installation for these types of non-standard bed frame types. Please contact us for instructions on this method of installation.

BedJet V2

My BedJet is not powering on.

Make sure to check that the correct switch is on. The power switch is to the left of the air hose and should be in the “up” position. This is often confused with the Dual Zone mode switch to the right of the hose. If this is not the case, make sure to try your BedJet on a different outlet or circuit. If your BedJet is still not powering on, please contact us for support.

My BedJet is not heating.

This can be caused on normally functioning BedJets by the Thermal Protection Switch being overly sensitive. Try turning off the BedJet for 1 minute, then turn it back on and run on Cool mode for at least 2 minutes. If that doesn't work, try the process again but with Heat mode. Make sure to also remove and inspect the air hose and air filter to check for any blockages of air flow. If your BedJet is still not heating, please contact us for support.

My BedJet is not beeping when sent a command from the remote or app.

Try pressing the mute button “speaker icon” on either the remote or bluetooth remote app to turn off mute. Contact us for support if this does not work.

My remote is not working.

If the indicator light on the remote is lighting up, try to re-pair the remote to your BedJet. To pair your remote control to your BedJet, make sure the BedJet is powered OFF for 10 seconds. Turn BedJet switch ON while simultaneously pressing and holding down the COOL button on the remote control until the BedJet Power ON indicator lights. BedJet will make 3 fast beeps to indicate successful pairing to remote. Additionally make sure to change the battery if you have no done so and pay close attention to ensure it is in the correct position. If your remote still does not work, please contact us for support.

My BedJet is shutting off too quickly.

The BedJet does have automatic shut off times for each mode (refer to user manual page 19 for shut off times). If you would like to increase the shut off time, either press the “hourglass” icon on the remote or increase the timer on the bluetooth remote app by pressing “Off Timer”.

My BedJet stopped and beeped 5 times.

The BedJet will beep 5 times to indicate an error is being experienced. This will be given through the power LED light blinking a series of times. Pay close attention to the number of blinks for the exact error code being given. Contact us with this information for support.

My BedJet is not blowing as powerfully as before.

Make sure to remove and inspect both the air hose and air filter to check for blockage of the air flow. If running one BedJet in the room, check to see if the Dual Zone mode switch was accidentally set to LOW power. If so, switch back to HIGH power; this will lower the power of the BedJet by roughly half.

The green light on my BedJet is bouncing back and forth.

This indicates a firmware update did not complete once started. Go to the settings “gear icon” in the remote app to restart the firmware update. Leave the phone/device on the BedJet until completed.

My mattress is too tall for the adjustable bracket.

Make sure that the installation of the hose is correct with the C-clamp holding onto the fabric portion of the hose, not the plastic cuff at the end of the hose. This is a common installation issue that can short you a few inches of height and give you a less stable setup. If the bracket is still too short, contact us for additional height extension links.

My bedframe is too short to fit the BedJet underneath.

We offer a Vertical Mount Cradle for the BedJet to stand vertically on the side of your bed here.

My BedJet is too far from an outlet.

The preferred solution for extending the reach of the BedJet is our Air Hose Extension here. This will add an additional four feet of hose to allow the BedJet to be plugged directly into a wall outlet.

I have a platform/sleigh/other non-standard bedframe and the adjustable bracket will not fit.

We have an alternate method of installation for these types of non-standard bed frame types. Please contact us for instructions on this method of installation.

Need to contact us?

Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Talk to a real
human being:
(401) 404–5250

Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840