Welcome to the BedJet Support Center

We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?

Welcome to the BedJet Support Center

We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?

Welcome to the BedJet Support Center

We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
Remote / App

My BedJet will not connect to the remote app.

You can attempt to correct the issue by resetting both your BedJet and phone. First completely power off and unplug your BedJet, while doing this delete the remote app from your phone, reset your phone power. Once your phone is back on, re-install the app, and turn on your BedJet and attempt to pair to your phone. Also make sure to pair through the Bluetooth app and not in your phones Bluetooth settings. Additionally if you have other Bluetooth devices in the room/app on your phone that run in the background using Bluetooth that may be interfering attempt to turn these off prior to pairing. If you still have issues try another device to rule out if it is the phone you are using. If this does not improve the connection, please contact us for support.

The alarm function will not work.

The alarm function will only run on a memory setting. Make sure the memory setting being selected has information saved in it. To set a memory setting/alarm function:

  • Run the BedJet with your preferred settings
  • While running, select the “Save Settings” option
  • Select the memory spot you want to save this information in
  • Once saved, turn off the BedJet
  • Select the “Alarm” option
  • Enter the desired time
  • Select the memory setting to apply to the alarm

If this does not work, please contact us for assistance.

My Biorhythm Sequence will not run.

You can attempt to correct the issue by resetting both your BedJet and phone. First completely power off and unplug your BedJet, while doing this delete the remote app from your phone, reset your phone power (this will delete any saved settings). Once your phone is back on, re-install the app, and turn on your BedJet and pair to your phone. Try building/running your Biorhythm Schedule to see if this worked. If this does not work, please contact us for support.

Remote / App

My BedJet will not connect to the remote app.

You can attempt to correct the issue by resetting both your BedJet and phone. First completely power off and unplug your BedJet, while doing this delete the remote app from your phone, reset your phone power. Once your phone is back on, re-install the app, and turn on your BedJet and attempt to pair to your phone. Also make sure to pair through the Bluetooth app and not in your phones Bluetooth settings. Additionally if you have other Bluetooth devices in the room/app on your phone that run in the background using Bluetooth that may be interfering attempt to turn these off prior to pairing. If you still have issues try another device to rule out if it is the phone you are using. If this does not improve the connection, please contact us for support.

The alarm function will not work.

The alarm function will only run on a memory setting. Make sure the memory setting being selected has information saved in it. To set a memory setting/alarm function:

  • Run the BedJet with your preferred settings
  • While running, select the “Save Settings” option
  • Select the memory spot you want to save this information in
  • Once saved, turn off the BedJet
  • Select the “Alarm” option
  • Enter the desired time
  • Select the memory setting to apply to the alarm

If this does not work, please contact us for assistance.

My Biorhythm Sequence will not run.

You can attempt to correct the issue by resetting both your BedJet and phone. First completely power off and unplug your BedJet, while doing this delete the remote app from your phone, reset your phone power (this will delete any saved settings). Once your phone is back on, re-install the app, and turn on your BedJet and pair to your phone. Try building/running your Biorhythm Schedule to see if this worked. If this does not work, please contact us for support.

Need to contact us?

Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Talk to an actual
human being:
(401) 404–5250

Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840