We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?

Welcome to the BedJet Support Center

We're here to help. We love to help. How can we help?
We're here to help. We love to help.
How can we help?
We're here to help. We love to help. How can we help?

BedJet Support Center

We're here to help. We love to help.
How can we help?
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
BedJet V2
Remote / App
Cloud Sheet
Warranty
Contact Us
Returns
Returns

What is BedJet's Return Policy?

We offer a 60-day Risk Free Return Guarantee for all orders placed directly through BedJet. We pay for the return shipping (US only), and we typically issue refunds within 3-5 business days of receiving the product back. We offer 100% refunds with absolutely zero restocking fees as long as everything comes back and nothing is missing or damaged.

How do I start a return?

To start a return, contact us by email or phone. We'll be happy to help you.

How do I make a return from outside of the US?

Return shipping for non-US orders is not covered by BedJet. To return an order contact BedJet to report the return request and receive the instruction and address for shipping.

How long do refunds take?

Refunds are typically issued within 3-5 business days of receiving all items being returned. Once processed a return credit can take up to an additional 10 business days depending on the bank. We will send email confirmation once a return has been initiated.

Can I cancel my order?

Our fulfillment system is extremely quick to get orders out as fast as possible. If you need to cancel your order please contact us as quickly as possibly so we can stop the order before it ships. But even if it does, no worries! We pay for return shipping and will make the return just as easy as placing the order.

Returns

What is BedJet's Return Policy?

We offer a 60-day Risk Free Return Guarantee for all orders placed directly through BedJet. We pay for the return shipping (US only), and we typically issue refunds within 3-5 business days of receiving the product back. We offer 100% refunds with absolutely zero restocking fees as long as everything comes back and nothing is missing or damaged.

How do I start a return?

To start a return, contact us by email or phone. We'll be happy to help you.

How do I make a return from outside of the US?

Return shipping for non-US orders is not covered by BedJet. To return an order contact BedJet to report the return request and receive the instruction and address for shipping.

How long do refunds take?

Refunds are typically issued within 3-5 business days of receiving all items being returned. Once processed a return credit can take up to an additional 10 business days depending on the bank. We will send email confirmation once a return has been initiated.

Can I cancel my order?

Our fulfillment system is extremely quick to get orders out as fast as possible. If you need to cancel your order please contact us as quickly as possibly so we can stop the order before it ships. But even if it does, no worries! We pay for return shipping and will make the return just as easy as placing the order.

Returns

What is BedJet's Return Policy?

We offer a 60-day Risk Free Return Guarantee for all orders placed directly through BedJet. We pay for the return shipping (US only), and we typically issue refunds within 3-5 business days of receiving the product back. We offer 100% refunds with absolutely zero restocking fees as long as everything comes back and nothing is missing or damaged.

How do I start a return?

To start a return, contact us by email or phone. We'll be happy to help you.

How do I make a return from outside of the US?

Return shipping for non-US orders is not covered by BedJet. To return an order contact BedJet to report the return request and receive the instruction and address for shipping.

How long do refunds take?

Refunds are typically issued within 3-5 business days of receiving all items being returned. Once processed a return credit can take up to an additional 10 business days depending on the bank. We will send email confirmation once a return has been initiated.

Can I cancel my order?

Our fulfillment system is extremely quick to get orders out as fast as possible. If you need to cancel your order please contact us as quickly as possibly so we can stop the order before it ships. But even if it does, no worries! We pay for return shipping and will make the return just as easy as placing the order.

Need to contact us?

Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Call us to talk to an actual human being at our offices in Rhode Island:
(401) 404–5250
Call us:
(401) 404–5250
Email us:
Chat with us live! Click the blue tab at the bottom right corner of your screen to get started.
Talk to an actual
human being:
(401) 404–5250

Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840
Customer Service Hours
Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET
Mailing Address
BedJet
217 Goddard Row
Newport, RI 02840