New BedJet and PowerLayer orders ship within 1-2 business days in the U.S., Canada, EU, and UK. Refurbished BedJet orders ship within 7-10 business days. International orders outside these regions ship within 3-4 business days.

New BedJet and PowerLayer orders arrive within 3-5 business days from the shipping date in the U.S., Canada, EU, and UK. International orders typically arrive within 5-7 business days from the shipping date.

Our fulfillment system moves fast to get orders out quickly, which means there's only a short window to catch an order before it ships. For the best chance of editing or cancelling in time, reach out immediately via our Support Center, email info@bedjet.com, or call 401-404-5250.

Please include your order number and the details of your cancellation request or the edit that needs to be made.

Orders can only be edited or cancelled before they've shipped. If your order has already shipped, please refer to our return policy for further instructions.

We offer a 60-day Risk-Free Return Guarantee on all new units ordered directly through BedJet. We cover return shipping (US, Canada, EU, and UK only), and refunds are issued within 3-5 business days of receiving your return. As long as everything comes back with nothing missing or damaged, you'll receive a 100% refund with zero restocking fees.

Note: Certified refurbished units are final sale and not eligible for return.